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Frequently Asked Questions

  • What is a refillery?
    A refillery is a zero-waste solution to your every day needs. The concept is quite simple - pay and use only what you need. You container is weighed when empty, then filled with your desired product. The container is then re-weighed, and you are only charged for the items inside.
  • What is a "close the loop" program?
    We use & reuse & use once again. The container that was originally given to you, can be returned, cleaned and refilled. We believe that we can use everything more that once - even if it is plastic!
  • How do I know how much product to use?
    Every product and every household is different. We do make suggestions which accompany each product. You can find more information on the "Products" page. Of course if you have any questions that you can't find the answer to, we encourage you reach out to us at
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